Please note we respectfully request a minimum of 48 hours notice to cancel or amend your appointment.

If, when you get to the salon, what you have booked for cannot be achieved in the time allocated, you may have to forgo some of the service or reschedule your appointment as the stylist and therapist will not be able to run over.

If you arrive late for your appointment, we will do our best to carry out the full treatment. However, if we are unable to, the full amount will be charged.

Patch Tests

If it is more than 6 months since your last Lash Lift, Brow Lamination, Hair and Beauty Tinting, or Laser Treatment appointments with us, or you are a new client aged 16 or over, or if you come into the salon having coloured your hair at home and have not had a skin test, or had any changes to health or medication since your last visit, unfortunately we will not be able to carry out the chemical service.

An appointment will need to be made for a consultation and a skin test at least 48 hours before your appointment. We cannot accept patch tests from other salons.

We will also ask new clients for consent to keep your colour records for 4 years for your safety.

Gel Polish

If you have booked a Gel Polish service, please remember to add a Gel removal service if you have any Gel Polish currently on your fingers or toes.

A parent/guardian will need to be present during a gel polish service for 13-16 year olds and sign a consent form.